Legal

Privacy Policy

At Dolce Forno Story, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under GDPR.

Last updated: 27 May 2026

1. Who we are

Dolce Forno Story
Website: https://dolcefornostory.com
Email: info@dolcefornostory.com

2. What personal data we collect

• Information you provide when contacting us
• Order-related information (if you request an order)
• Technical data like IP address, browser type, device type
• Essential cookies required for functionality
• Optional analytics data, if you consent to analytics cookies

3. How we use your data

• To respond to your enquiries
• To process biscuit tray orders
• To improve our website
• To ensure security and performance
• To understand aggregate website behaviour through optional analytics tools, where consent has been given

4. Cookies

We use essential cookies and local storage where needed for site functionality, such as cart and cookie preference features. We may also use optional analytics cookies only where you have given consent through our cookie banner. Please read our Cookie Policy for more information about the cookies we use.

5. Sharing your data

We do not sell or share your personal data with third parties except when required by law, or when using essential hosting or security services.

6. Data storage & security

We store personal data only as long as necessary and implement suitable security measures.

7. Your rights (GDPR)

• Right to access your data
• Right to correct your data
• Right to request deletion
• Right to restrict processing

You can contact us anytime at info@dolcefornostory.com to exercise these rights.

8. Third‑party services

Hosting, payment, email, delivery support, or security tools may process data where needed for site operation, order handling, customer support, or legal compliance.

If you consent to optional analytics cookies, we may use Microsoft Clarity to understand how visitors interact with our website through behaviour metrics, heatmaps, and session replay. Microsoft Clarity may collect technical and usage information such as pages visited, interactions, device/browser information, approximate location derived from IP address, and diagnostic data. We use this information to improve the website experience.

Microsoft may process this data as described in the Microsoft Privacy Statement.

9. Legal basis

We process order and enquiry data where needed to provide requested services, respond to you, and meet legal obligations. Optional analytics processing is based on your consent, which you can accept or reject through the cookie banner.

10. Changes to this policy

Any updates will be published on this page.

11. Contact

For any privacy enquiries:
info@dolcefornostory.com